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ICT Labour Hire RFQ
LH-07813 - minimum of 11 Senior Infrastructure Engineer
RFQ type DMP2 - ICT Labour Hire
RFQ ID LH-07813
RFQ published date Friday, 18 September 2026
Deadline for asking
questions
Wednesday, 30 September 2026 • 11:59pm, Canberra time
RFQ closing date Thursday, 08 October 2026 • 11:59pm, Canberra time
Buyer Services Australia
Buyer contact No contact details reported. Please direct questions through the
'Question and Answers' portion of the RFQ process.
Estimated start date Tuesday, 01 December 2026
Initial contract
duration
12 Months
Extension term Other
Maximum number of
candidates per seller
4
Experience level Senior - EL1 equivalent
Location of work QLD, ACT, VIC, NSW, SA
Working
arrangements type
Hybrid
The agency requires these services at the agency’s premises in:
Canberra, Adelaide, Brisbane, Melbourne, and Sydney.
Working
arrangements
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Working from home arrangements will be considered in the
provision of these services, on the condition the Labour Hire
Worker’s residing address is within reasonable travel time and
distance of the RFQ location (Capital City) to present onsite in
cases of emergency or to meet business requirements.
Maximum hours 80 hours per week
Security clearance Must be able to obtain Negative Vetting Level 1
Job details
Infrastructure Engineers implement, manage and retire the infrastructure (including physical,
virtual, networking and cloud infrastructure) that supports digital services.
The SAP Technical Engineering Expert will provide specialist technical expertise to support the
operation, maintenance and modernisation of the agency's SAP platform landscape.
The SAP Technical Engineering Expert is responsible for the administration, configuration,
optimisation and support of SAP environments, ensuring the ongoing stability, performance,
security and availability of critical business systems.
The SAP Technical Engineering Expert will perform activities across the agency's SAP
landscape, including system administration, monitoring, performance tuning, transport
management, patching, upgrades, system refreshes, troubleshooting, disaster recovery
planning and operational support.
The SAP Technical Engineering Expert will work closely with architects, platform engineers,
project teams, security specialists and APS staff to ensure SAP services continue to meet
operational and business requirements.
The SAP Technical Engineering Expert will support the agency's SAP S/4HANA transition
program. This includes providing technical expertise for the migration of existing SAP workloads
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and databases to SAP S/4HANA and SAP HANA platforms, assisting with technical
assessments, landscape design, migration planning, system conversions, data migration
activities, testing and operational readiness.
The SAP Technical Engineering Expert will contribute to the evaluation and implementation of
future-state SAP architectures and support the consolidation and modernisation of existing SAP
environments.
The SAP Technical Engineering Expert will provide technical leadership and advice on SAP
Basis operations, SAP HANA administration, platform architecture, lifecycle management,
integration requirements, system performance and migration approaches.
A key requirement of the role is the transfer of knowledge and skills to APS employees through
mentoring, documentation, workshops and day-to-day collaboration, ensuring the agency
develops and retains the capability required to support and sustain SAP platforms into the future
Key duties and responsibilities
Provide senior SAP Basis administration and engineering services across the agency's SAP
landscape.
Perform SAP system installations, upgrades, patching, maintenance and lifecycle
management activities.
•
Manage SAP transports, client administration, system refreshes and environment
management activities.
•
Monitor, analyse and optimise SAP system performance, availability and reliability.•
Provide technical support and troubleshooting for complex SAP platform issues.•
Design and implement SAP high availability, backup, recovery and disaster recovery
solutions.
•
Support SAP Security, infrastructure and application teams to ensure compliance with agency
standards and policies.
•
Contribute to the planning, design and implementation of SAP S/4HANA and SAP HANA
solutions.
•
Support migration and transition activities from existing database platforms and SAP
environments to SAP S/4HANA.
•
Conduct technical assessments, readiness reviews and proof-of-concept activities for SAP •
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modernisation initiatives.
Develop technical documentation, operating procedures and support models.•
Mentor APS staff and facilitate knowledge transfer activities to strengthen internal SAP
capability.
•
The role may require the Contractor to participate in an on-call roster and perform scheduled
release shift work.
•
Technical Skills/Continued
Knowledge of SAP high availability, disaster recovery and business continuity solutions.•
Experience working with Linux and enterprise infrastructure environments supporting SAP
systems.
•
Knowledge of cloud-hosted and hybrid SAP architectures.•
Experience within large and complex government or enterprise ICT environments.•
Knowledge/Qualifications
Demonstrated experience as a senior SAP Basis Administrator, SAP Basis Engineer or SAP
Technical Engineering Expert.
•
SAP Certified Technology Associate - SAP System Administration (SAP Basis) or equivalent
certification.
•
SAP Certified Technology Associate - SAP HANA or equivalent certification.•
Demonstrated experience supporting SAP S/4HANA implementations, migrations or
transformation programs.
•
Understanding of SAP architecture, landscape management, operational support and lifecycle
management.
•
Experience with database migration, system conversion and SAP modernisation initiatives.•
Knowledge of ICT security, risk and compliance requirements.•
Experience working within Australian Government environments is desirable.•
Additional services
Technical skills
• Expert-level SAP Basis administration experience
• Strong SAP S/4HANA and SAP HANA technical expertise.
• Experience with SAP landscape architecture, administration and support.
• Experience planning and executing SAP system upgrades, migrations and technical
conversions.
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• Strong knowledge of SAP transport management, system monitoring, performance tuning
and troubleshooting.
• Experience supporting database migrations and transitions to SAP HANA.
About the team
About the project
About the organisation
Services Australia is at the frontline of government service delivery, supporting millions of
Australians, and is front and centre of a vision to be a world leader in government service
delivery. It’s using cutting-edge technology to build world class platforms and capabilities to help
Australians get on with their lives.
Criteria
The buyer has specified that each candidate must provide a one page pitch to address all
criteria specified. This is equal to 5000 characters.
Essential criteria
1. SAP Basis Technical Expertise - Demonstrated experience providing senior SAP Basis
administration and engineering services, including SAP system installation, configuration,
transport management, monitoring, performance tuning, troubleshooting, upgrades, patching
and operational support within large and complex SAP environments.
2. SAP Qualifications and Certifications - Current SAP certification(s) in SAP Basis
Administration, SAP System Administration, SAP HANA, SAP S/4HANA or equivalent SAP
Technology disciplines, demonstrating contemporary technical knowledge and expertise.
3. SAP S/4HANA Experience - Demonstrated experience supporting SAP S/4HANA
environments, including implementation, upgrade, migration, technical conversion and
platform modernisation activities.
4. Database Migration and SAP HANA Experience - Proven experience supporting the
migration of SAP workloads and database platforms to SAP HANA, including technical
planning, system conversion, migration execution, testing, cutover planning and operational
readiness activities.
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5. Technical Leadership and Stakeholder Engagement - Demonstrated ability to provide expert
technical advice and collaborate effectively with architects, engineers, project teams, vendors
and business stakeholders to deliver complex SAP platform outcomes.
6. Knowledge Transfer and Documentation - Demonstrated experience developing technical
documentation, operational procedures and delivering effective knowledge transfer,
mentoring and capability uplift activities to internal support teams.
Desirable criteria
1. Australian Government Experience - Experience supporting SAP environments within
Australian Government agencies or similarly regulated environments.
2. High Availability and Disaster Recovery - Experience designing, implementing and supporting
SAP high availability, backup, recovery and disaster recovery solutions.
3. Cloud and Hybrid SAP Platforms - Experience supporting SAP workloads deployed in cloud
or hybrid infrastructure environments.
4. Large-scale ERP Transformation Programs - Experience contributing to complex enterprise
ERP transformation, platform consolidation or modernisation programs.
Additional requirements
1. The services require the Labour Hire Worker to currently hold a Negative Vetting 1 Security
Clearance and maintain it for the duration of the contract.
Receive back: Open-ended response (max 300 characters)
2. To identify potential conflicts of interest, is the candidate a director/owner/account
manager/partner of a Seller registered on BuyICT? If so, provide the Position Title, Seller
Name and Seller ABN.
Receive back: Open-ended response (max 300 characters)
3. Provide details (e.g. manager, branch) of candidate's previous worked history either as a
contractor or employee for the Buyer including its former agencies such as the Department
of Human Services.
Receive back: Open-ended response (max 300 characters)
Seller has obtained the Candidate’s consent to be exclusively represented by the Seller for
this RFQ. (Note: The Buyer does not want the same candidate submitted by multiple
4.
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Sellers).
Receive back: Yes/No response
5. Provide 2 referee details for candidate (name and contact details) who can confirm the
candidate’s skills/knowledge to fulfill this role. Referees can be a previous manager (within
the last 4 years).
Receive back: Open-ended response (max 300 characters)
6. The Seller acknowledges the Quote Validity Period for this RFQ is 12 months from RFQ
Closing date. The Seller agrees that its Quote will remain valid for the Quote Validity Period.
Receive back: Yes/No response
7. The Seller acknowledges that being identified as a Preferred/suitable Seller does not
guarantee that the Buyer will procure Services from the Seller during the Quote Validity
period.
Receive back: Yes/No response
8. The Seller acknowledges that being identified as a Preferred/suitable Seller does not
prevent the Buyer from obtaining similar services from other Sellers during the Quote
Validity Period.
Receive back: Yes/No response
9. The Seller acknowledges that being identified as a Preferred/suitable Seller does not
indicate that a contract may be formed between the Buyer and Seller during the Quote
Validity Period.
Receive back: Yes/No response
10. The Seller acknowledges that the candidate must be willing to work at the RFQ location for
the duration of the contract.
Receive back: Yes/No response
11. Seller acknowledges Buyer’s amendment to Part C1 clause13.6.2 - if a seller seeks a Rate
Increase, the seller may only apply within 30 days after receiving buyer’s notice to extend
the contract.
Receive back: Yes/No response
Seller acknowledges Buyer’s amendment to Part C1 item 13.6.5 - applications made by the 12.
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seller under clause 13.6.2, the seller’s price will be adjusted from specified date in the
Contract Variation.
Receive back: Yes/No response
Contract
The buyer has chosen to use the Complex contract for this procurement.
Questions and answers
No responses to questions and answers have been provided.
Responding to this opportunity
For each candidate, you must include
start date•
hourly rate•
service management fee•
citizenship status•
security clearance•
one page pitch to address all criteria specified (this is equal to 5000 characters in BuyICT)•
resumés•
response to additional requirements•