Job ID:
42439
Published date:
29-08-2025
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Location
Type
Job ID:
42302
Published date:
26-08-2025
Summary
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ICT Labour Hire RFQ
LH-04409 - 1 Senior Network Engineer
RFQ type DMP2 - ICT Labour Hire
RFQ ID LH-04409
RFQ published date Monday, 25 August 2025
Deadline for asking
questions
Monday, 01 September 2025 • 11:59pm, Canberra time
RFQ closing date Tuesday, 02 September 2025 • 11:59pm, Canberra time
Buyer Australian Electoral Commission
Buyer contact No contact details reported. Please direct questions through the
'Question and Answers' portion of the RFQ process.
Estimated start date Tuesday, 23 September 2025
Initial contract
duration
ASAP to 30 June 2026
Extension term 12 months
Number of extensions 2
Maximum number of
candidates per seller
3
Experience level Senior - EL1 equivalent
Location of work ACT
Working
arrangements type
Hybrid
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Working
arrangements
Maximum hours 40 hours per week
Security clearance Must be able to obtain Negative Vetting Level 1
Job details
The AEC is seeking an experienced Network Engineer to work as part of the Systems and Platforms team, to
enable the delivery of the Commissions objectives and outcomes by undertaking the design, implementation and
operational support of Network services infrastructure.
Key duties and responsibilities
The Network Engineer will be responsible for, but not limited to:
As a Network Engineer joining the Systems and Platforms team, the successful candidate will join a skilled
multi-disciplinary team to develop the current and future state network architecture
•
Participating in section planning for short term tasks and contribute to strategic planning for long term initiatives
of the AEC.
•
Assist the AEC’s transition to Cloud as part of the AEC. Work as part of a BAU team or Agile Delivery Teams
or the System Team.
•
Developing and supporting key internal and external relationships, including managing stakeholders to
achieve work area and agency goals and represent the agency by promoting its interests in various forms.
○
Providing accurate specialist advice, guidance, and reporting on team functional responsibilities.○
Making and communicating decisions using good judgement, expertise, and knowledge, governed by
legislation, regulations, best practice principles or relevant operating instructions and procedures.
○
•
Perform additional responsibilities as required and directed by the relevant Director/Team Leader or delegate.•
Technical skills
About the team
The Funding and Disclosure Reform Program was established to enable the AEC to implement
and administer legislative amendments to the Commonwealth Funding and Disclosure Scheme
(the Scheme) as set out in Part XX of the Commonwealth Electoral Act 1918 (Electoral Act) to
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26/08/2025 09:33:11 AEST
increase transparency and accountability in Australia’s electoral system.
The Program is made up of three branches – the Program Management Office Branch, the
Regulatory Enablement Branch, and the Technology Delivery Branch – that will work together to
uplift the AEC’s regulatory capability by designing, building and implementing new processes,
resourcing, tools, systems and technology to successfully administer the Scheme.
About the project
About the organisation
Criteria
The buyer has specified that each candidate must provide a one page pitch to address all
criteria specified. This is equal to 5000 characters.
Essential criteria
1. • Ability to research, analyse, evaluate and monitor network infrastructure to ensure
networks are configured to operate at optimal performance. As well as assess and
recommend improvements to network operations and integrated hardware, software,
communications and operating systems • Ability to install, configure, test, maintain and
administer new and upgraded networks, including support and troubleshoot network
problems and emergencies. • Proven ability to communicate effectively whilst anticipating
stakeholder needs and expectations across a geographically dispersed network.
• Demonstrated personal integrity whilst achieving results within legislative and policy
parameters. • Understanding of maintaining and operating Layer 2 networks such a
Vlans, Trunks, Spanning-Tree. • Ability to implement network topology in Microsoft Azure
• Cultural fit: - Ability to work with geographically dispersed teams - Ability to
work with technical and non-technical staff at all levels. - Ability to collaborate and mentor
team members to promote team harmony
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2. In order for your submission to be considered compliant, we will require your submission in
the following format: Everything should be provided in 1 PDF Document which includes:
• A cover page that contains: candidate name, submitting consulting name, availability,
security clearance level, upcoming leave (exceeding 1 week), employment history with AEC
and consultant comments (no more than 500 words) • A one-page pitch addressing the
selection criteria. This should not exceed one page • A resume of no more than three
page We will strictly adhere to the requirements outlined above – submission that do not
meet the listed criteria will be deemed non-compliant.
Desirable criteria
1. • A relevant bachelor’s degree or higher qualification. • At least five years of relevant
experience and/or relevant vendor certification may substitute for the formal qualification
• Experience Configuring and maintaining FortiGate firewalls • Experience
configuring Dynamic Routing Protocols such as BGP, OSPF • Experience deploying and
maintaining DWDM optical networks • Experience troubleshooting L4-7 application
performance problems • Experience maintaining DNS and DHCP network infrastructure
• Knowledge in Cloud Networking
Contract
The buyer has chosen to use the Simple contract for this procurement.
Questions and answers
No responses to questions and answers have been provided.
Responding to this opportunity
For each candidate, you must include
start date•
hourly rate•
service management fee•
citizenship status•
security clearance•
one page pitch to address all criteria specified (this is equal to 5000 characters in BuyICT)•
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resumés•
Job ID:
41964
Published date:
10-08-2025
Summary
Talent Street is looking for an ITSM Specialist to join a large State Government agency based in the CBD.
The ITSM Specialist will support the ITSM Manager and provide subject matter expertise for Continual Improvement, and Service Excellence, helping to coordinate cross-functional teams, reduce service disruptions, and improve stakeholder communication. This role will also enhance ITSM reporting, facilitate Root Cause Analysis (RCA), facilitate improvement of the Change Management Process, and mentor team members to build capacity within the Service Excellence Team.
Key responsibilities
The ITSM Specialist will:
- Provide subject matter expertise across IT Service Management practices, co-develop technical support documents, and share previous experience with IT Service Management team;
- Facilitate and provide IT Service Management (ITSM) Practice Reporting across multi-functional teams, creating and delivering regular and ad-hoc reports, dashboards, and visualizations to provide insights into IT service performance and key metrics;
- Manage incident response escalation and coordination across multiple teams and third-party providers;
- Undertake root cause investigations across internal teams and third-party providers. Conduct Post-Incident and Post-Implementation Reviews to generate reports, executive summaries, and recommendations to prevent recurring incidents.
- Lead improvements in IT Service Management behaviours to reduce the risk to service and improve customer experience – process, tool and people change;
- Provide advice and skills transfer activities that contribute to building a highly skilled and efficient team and support across other ITSM practices, such as Service Catalogue, Knowledge, and Release Management, as needed;
- Implement industry-recognised ITSM standards, identifying and deploying solutions that support operational efficiency and business transformation through the development of user-friendly service documentation aligned to current and future business needs;
- Assist incident response and resolution investigating teams; provide timely updates to the IT Branch's stakeholders; create status reports covering incidents by service where necessary, in addition to periodic status reports identifying trends and underlying problems and ensure workarounds, decisions and solutions are documented and communicated effectively;
- Assist in the ICT Change management practice, providing advice and liaising with stakeholders, reviewing proposed changes, assess and schedule changes for presentation to Change Advisory Boards (CAB) stakeholders.
Capabilities / Desirable attributes
- High-Level Stakeholder Engagement and Communication
- IT Service Management and/or Quality Standards Certification (relevant qualifications or accreditations in service management e.g., ITIL, ISO 20000, project management e.g., Prince2, PMBOK, or quality management frameworks.
- Analytical Problem-Solving and Strategic Thinking (proficient in identifying and analysing service improvement opportunities)
- Process Design and Optimization (experience in designing and implementing IT service processes that are both flexible and efficient, supporting operations and productivity)
- Knowledge Transfer and Change Enablement (enables team members and stakeholders in adopting new processes and skills)
Mandatory requirements
- Minimum three (3) years experience working in an IT Service Management environment
- Experience establishing contemporary ITSM capabilities.
If this role suits your experience and skillset, please apply online with an updated resume and/or contact Oliver Roffey at roffey@talentstreet.com.au or for more information on 040 225 344
Job ID:
41862
Published date:
07-08-2025
Summary
Technical Business Analyst – EL1 (Cyber Security Projects)
Locations: Brisbane (QLD), Surry Hills (NSW), Deakin (ACT), Richmond (VIC), Rockingham (WA)
Start Date: Monday, 22 September 2025
Contract Duration: 12 months (with a 12-month extension option)
Security Clearance: Must be able to obtain Baseline
Working Arrangement: Hybrid (minimum 3 days in-office per week)
Citizenship Requirement: Australian Citizens only
About the Role
A Federal Government department is seeking 5 Senior Technical Business Analysts (EL1 equivalent) to support the delivery of a range of cyber security projects, including Business Continuity Management, Disaster Recovery, and Zero Trust initiatives.
These roles offer the opportunity to contribute to high-impact programs that support the resilience, security, and continuity of digital services. Successful candidates will operate with autonomy, engage key stakeholders, and work within agile teams to deliver tangible, strategic outcomes.
Key Responsibilities
-
Collaborate with stakeholders to gather, document, and validate technical and business requirements.
-
Translate business needs into functional specifications and work closely with technical teams to develop and refine solutions.
-
Analyse and improve existing business processes in the cyber security domain.
-
Assist in defining and delivering project deliverables aligned to business needs.
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Manage and prioritise multiple tasks and requests, often under tight timeframes.
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Handle sensitive and confidential information appropriately.
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Support the development and execution of test plans and deployment activities.
Key Requirements
Essential Criteria
-
Minimum of 5 years' experience as a Technical Business Analyst in cyber security.
-
Previous experience in Government or large-scale enterprise environments.
-
Strong understanding of cybersecurity principles, common threats, vulnerabilities, and mitigation strategies.
-
Excellent verbal and written communication skills.
-
Ability to work independently and collaboratively within multidisciplinary teams.
-
Experience working in Agile delivery environments.
Desirable Criteria
-
Familiarity with Business Continuity Management and Disaster Recovery practices.
-
Understanding of Zero Trust frameworks and concepts.
Job ID:
41521
Published date:
23-07-2025
Summary
Job Title: EL2 Cyber Security Architect
Client: Federal
Work Location: ACT, NSW, NT, QLD, SA, TAS, VIC, WA (Hybrid Work Arrangement)
Security Clearance: Must be able to obtain Negative Vetting Level 1
Citizenship Requirement: Australian Citizens only
Estimated Start Date: Monday, 01 September 2025
Initial Contract Duration: 12 months
Extension Term: 12 months
Number of Extensions: 1
Maximum Hours: 37.5 hours per week
Role Overview:
The Federal Department is seeking a highly skilled Cyber Security Architect at the EL2 level to provide strategic security architecture design and guidance across major ICT capabilities. This includes ensuring that the cyber security architecture aligns with initiatives and overarching business requirements.
This is a senior architectural role responsible for leading the design and implementation of cyber security architecture across capabilities such as:
- Identity and access management
- Cyber security operations
- Data storage and analytics
- Payment and debt management
- Fraud and case management systems
- Public-facing systems including APIs
- Mobile applications
- Governance, risk and compliance
Key Duties and Responsibilities:
- Resolve complex ICT-related security issues and manage associated risks across large-scale digital programs.
- Provide expert knowledge in cyber security architecture and industry best practices.
- Develop, document, and implement technology risk reduction strategies and compliance initiatives.
- Contribute to and maintain IT security standards, policies, procedures, and risk management controls.
- Support business areas to ensure compliance with PSPF, ISM, Agency Risk Frameworks, and incident management practices.
- Architect secure solutions using Microsoft platforms and technologies.
- Provide clear, high-level communication across technical, executive, and operational levels.
- Lead and support digital transformation initiatives from a cyber security perspective.
- Foster collaborative working relationships with internal and external stakeholders.
- Hold relevant tertiary qualifications or industry certifications in ICT or cyber security.
Evaluation Criteria:
Essential:
1. Minimum 5 years’ experience in cyber security architecture, including governance, risk management, and compliance.
2. Proven experience working in agile delivery environments with flexibility to adapt to evolving priorities.
3. Demonstrated ability to assess risks and apply security standards to greenfield environments.
4. At least 5 years’ experience with Australian Government ICT governance, including policy development and framework documentation.
5. Strong ability to produce technical documentation and deliver briefings to executive audiences.
Desirable:
1. Possession of CISSP certification or equivalent.
2. Broad architectural experience across business, data, security, technology, integration, and application domains.
Job ID:
41168
Published date:
03-07-2025
Summary
Senior Vlocity Software Developer – LH-03920
- Estimated start date: Monday, 18 August 2025
- Initial contract duration: 12 months
- Extension term: 12 months
- Location of work: ACT, NSW, NT, QLD, SA, TAS, VIC, WA
- Working arrangements:
Hybrid working arrangements are available in line with NDIA’s current policy. Contractors must work a minimum of 3 days per week onsite, with flexible arrangements for the remaining 2 days, subject to line manager approval. - Maximum hours: 37.5 hours per week
- Security clearance: Must be able to obtain Baseline
- Citizenship requirement: Australian citizens only
Job Overview
The NDIA Technology Services Division (TSD) is delivering major programs to provide innovative ICT-based solutions that support the National Disability Insurance Scheme. As a Senior Vlocity / Salesforce Developer, you will be an integral member of a multi-disciplinary scrum team delivering high-profile, transformational Salesforce-based projects.
Key Duties & Responsibilities
- • Work within a scrum team to deliver robust and scalable Salesforce-based solutions.
- • Develop high-quality Vlocity components, including OmniScripts, FlexCards, Integration Procedures, and DataRaptors.
- • Create and support design standards and ensure adherence through peer reviews and governance.
- • Build solutions using Apex, Lightning Web Components (LWC), and Salesforce APIs.
- • Collaborate with developers, solution architects, UI/UX designers, and accessibility experts.
- • Support the rollout of CI/CD pipelines and test automation practices.
- • Contribute to continuous improvement and mentoring within the team.
- • Support production deployments across environments including testing and release support.
- • Participate actively in scrum ceremonies and knowledge-sharing initiatives.
Essential Criteria
- • Hands-on experience with Salesforce Vlocity platform, specifically Apex, LWC, OmniScripts, FlexCards, Integration Procedures, and DataRaptors.
- • Solid understanding of object-oriented programming (OOP), frameworks, and design patterns.
- • Proven experience building and integrating REST APIs and Platform Events.
- • Salesforce certifications: Platform Developer I & II, and OmniStudio Developer.
- • Experience with GitLab or similar source control tools and package-based development.
Desirable Criteria
- • Proficiency in GitLab and package-based development processes.
- • Experience using Atlassian Jira, VSCode, and DevOps practices.
- • Successful delivery of at least 4+ Salesforce CRM projects using Agile methodology.
- • Interest in accessibility and a passion for inclusive, user-focused design and development.
Job ID:
40282
Published date:
22-04-2025
Summary
Role: Principal Software Engineer - RFQ ID: LH-02666
Client: Services Australia
Location: ACT, QLD, VIC
Contract Duration: 12 months
Maximum Working Hours: 40 hours per week
Security Clearance Required: Must be able to obtain Negative Vetting Level 1
Working Arrangements: Onsite, with consideration for Work From Home after 6 weeks (minimum 3 days/week onsite)
Job details
Software Engineers have experience overseeing software development projects, writing optimised code, and provide technical leadership to a team of software engineers. They are responsible for the quality and functionality of the software produced by their team. The agency is seeking an experienced Principal Software Engineer to lead the design, development, and implementation of complex software solutions using Microsoft .NET technologies. This role involves providing technical leadership, ensuring adherence to best practices, and delivering secure and scalable applications that meet government standards.
Key duties and responsibilities
- Application architecture and design of end-to-end solutions using the Microsoft technology stack, across identity, web/desktop applications, web services, and batch jobs.
- Design and implement secure authentication & authorization solutions using Azure AD, Entra ID, AD FS, and OAuth2/OpenID Connect/SAML.
- Ensure applications comply with OWASP best practices, and ACSC Essential Eight, and IRAP security standards.
- Provide technical guidance to engineering teams, mentoring developers on Identity best practices in .NET and Microsoft platforms.
- Define and implement test automation frameworks using BDD principles, ensuring scalable and maintainable automation through Cucumber, Selenium and API testing tools.
- Work closely with developers, testers, and business analysts to refine acceptance criteria, write Gherkin- based test scenarios, and integrate automated tests into CI/CD pipelines.
Technical skills
- Microsoft Identity & Active Directory (AD FS, Entra ID, MFA)
- Microsoft .NET & Backend Development (ASP.NET, C#)
- Cloud & DevOps (Microsoft Azure, CI/CD with Azure DevOps)
- Security & Compliance (ACSC Essential Eight, OWASP)
- Architecture & Integration (SAP, Dynamics 365, ITSM)
- Frontend & Accessibility (WCAG 2.1 compliance, DTA Digital Service Standard)
- Degree in Computer Science or Software Engineering.
About the organisation
Services Australia is at the frontline of government service delivery, supporting millions of Australians, and is front and centre of a vision to be a world leader in government service delivery. It’s using cutting-edge technology to build world class platforms and capabilities to help Australians get on with their lives.
The services required will enable the agency to supplement its existing ICT and digital workforce to ensure a high quality of technology and digital development for the Buyer with the flexibility to ramp resourcing up and down as needs require. Engaging a flexible ICT workforce will enable the Buyer to augment its requirements for the major work programs being undertaken.
Criteria
The buyer has specified that each candidate must provide a one page pitch to address all criteria specified. This is equal to 5000 characters.
Essential criteria
Consultancy: Level 6 (SFIA)
Manages the provision of consultancy services and/or a team of consultants.
In own areas of expertise, provides advice and guidance to consultants and/or the client when delivering consultancy services.
Engages with clients and maintains client relationships.
Establishes consultancy agreements/contracts and manages completion and disengagement.
Emerging technology monitoring: Level 6 (SFIA)
Plans and leads the identification and assessment of emerging technologies and the evaluation of potential impacts, threats and opportunities.
Creates technology roadmaps that align organisational plans with emerging technology solutions. Engages with, and influences, relevant stakeholders to obtain organisational commitment to technology roadmaps.
Develops organisational guidelines for monitoring emerging technologies. Collaborates with internal and external parties to facilitate intelligence gathering.
Methods and tools: Level 6 (SFIA)
Develops organisational policies, standards, and guidelines for methods and tools.
Sets direction and leads in the introduction and use of techniques, methodologies and tools, to meet business requirements.
Leads the development of organisational capabilities for methods and tools to ensure consistent adoption and adherence to policies and standards.
Programming/software development: Level 6 (SFIA)
Develops organisational policies, standards, and guidelines for software construction and refactoring.
Plans and leads software construction activities for strategic, large and complex development projects.
Adapts or develops new methods and organisational capabilities and drives adoption of, and adherence to policies and standards.
Release and deployment: Level 6 (SFIA)
Sets the release policy for the organisation in the context of both development and production/operations.
Implements processes, tools, and resources to ensure that the transition of services, service components and packages are planned and compliant.
Ensures that test, validation and configuration management are included in all release and deployment activities.
Provides authorisation for critical release activity and point of escalation.
Software design: Level 6 (SFIA)
Leads the selection and development of software design methods, tools and techniques. Develops organisational policies, standards, and guidelines for software design and software architectures.
Ensures adherence to technical strategies and systems architectures (including security).
Specialist advice: Level 6 (SFIA)
Provides organisational leadership and guidelines to promote the development and exploitation of specialist knowledge in the organisation.
Maintains a network of recognised experts (inside and/or outside the organisation) who can deliver expert advice in relevant areas.
Provides input into professional development planning across a significant part of the organisation to further the development of appropriate expertise.
Systems design: Level 6 (SFIA)
Develops and drives adoption of and adherence to organisational policies, standards, guidelines, and methods for system design.
Champions the importance and value of system design principles and the selection of appropriate systems design life cycle models.
Leads system design activities for strategic, large and complex systems development programmes. Develops effective implementation strategies consistent with specified requirements, architectures and constraints of performance and feasibility.
Develops system design requiring the introduction of new technologies or new uses for existing technologies.
Systems development management: Level 6 (SFIA)
Sets policy and drives adherence to standards for systems development. Leads activities to make security and privacy integral to systems development.
Identifies and manages the resources necessary for all stages of systems development projects.
Ensures that technical, financial and quality targets are met.
Systems integration and build: Level 6 (SFIA)
Leads the development of organisational systems integration and build capabilities including automation and continuous integration.
Develops organisational policies, standards, and guidelines for systems integration and build.
Provides resources to ensure systems integration and build can operate effectively and ensures adoption and adherence to policies and standards.
Desirable criteria
Business process improvement: Level 5 (SFIA)
- Manages the execution of business process improvements.
- Analyses and designs business processes to identify alternative solutions to improve efficiency, effectiveness and exploit new technologies and automation.
- Develops graphical models of business processes to facilitate understanding and decision- making. Assesses the feasibility of business process changes and recommends alternative approaches.
- Selects, tailors and implements methods and tools for improving business processes at programme, project or team level. Contributes to the definition of organisational policies, standards, and guidelines for business process improvement.
31/01/2025
Job ID:
40281
Published date:
22-04-2025
Summary
Role: EL1 Infrastructure Engineer - RFQ ID: LH-02645
Client: Services Australia
Location: ACT, NSW, QLD, SA, VIC
Contract Duration: 12 months
Maximum Working Hours: 40 hours per week
Security Clearance Required: Must be able to obtain Negative Vetting Level 1
Working Arrangements: Onsite, with consideration for Work From Home after 6 weeks (minimum 3 days/week onsite)
Job details
Infrastructure Engineers implement, manage and retire the infrastructure (including physical, virtual, networking and cloud infrastructure) that supports digital services.
The agency is seeking a highly skilled and experienced Senior OpenShift Administrator who can navigate the monitoring, installation, configuration, administration, troubleshooting and maintenance of on-premises Red Hat OpenShift clusters, particularly within the context of government services.
The ideal candidate will provide technical support, troubleshoot problems and automate solutions to ensure stable and efficient operation of OpenShift environments, with a proven ability to lead cloud projects, mentor junior staff and integrate seamlessly into a complex, dynamic team environment.
- Key duties and responsibilities
- Design, deploy, manage, and troubleshoot OpenShift or other Kubernetes clusters in enterprise environments, ensuring high availability, reliability and scalability.
- Assist developers in automating the deployment, scaling, and management of containerised applications using OpenShift, utilising our GitOps platform and CI/CD pipelines for efficient service delivery.
- Oversee cluster management (inc. in-place cluster upgrades), resource allocation, configuration management, and capacity planning within Red Hat OpenShift environments, ensuring optimal performance and responsible resource utilisation.
- Develop and implement Infrastructure as Code (IaC) solutions using tools like Ansible, Terraform, or Helm to support scalable and resilient cloud infrastructure.
- Ensure the security of OpenShift environments by implementing best practices, including vulnerability scanning, network segmentation, and role-based access control.
- Lead technical teams in the execution of OpenShift projects, mentoring junior engineers and managing project timelines and deliverables.
- Work closely with cross-functional teams, including developers, architects, and business stakeholders, to ensure smooth operations and alignment with business goals.
- Maintain comprehensive documentation of systems, processes, and best practices, and actively share knowledge with the team.
- On-call duties may be required in extenuating circumstances however this is not the default expectation.
- Occasional/infrequent out of hours support may be required for maintenance or supporting activities.
About the organisation
Services Australia is at the frontline of government service delivery, supporting millions of Australians, and is front and centre of a vision to be a world leader in government service delivery. It’s using cutting-edge technology to build world class platforms and capabilities to help Australians get on with their lives.
The services required will enable the agency to supplement its existing ICT and digital workforce to ensure a high quality of technology and digital development for the Buyer with the flexibility to ramp resourcing up and down as needs require. Engaging a flexible ICT workforce will enable the Buyer to augment its requirements for the major work programs being undertaken.
Criteria
The buyer has specified that each candidate must provide a one page pitch to address all criteria specified. This is equal to 5000 characters.
Essential criteria
Bachelor’s degree in computer science, Information Technology, Software Engineering or related field highly desirable, or demonstrated continuous professional experience of at least 5+ years in a large scale ICT environment, and additionally 3+ years in a large scale kubernetes environment is a suitable alternative.
Experience
- At least 5+ years of experience in system administering - Including experience in OpenShift/Kubernetes cluster administration.
- Extensive experience in Kubernetes administration - Including networking, security, storage, and troubleshooting within containerised environments.
- Experience in a government or highly regulated environment, with demonstrated compliance to standards such as the Information Security Manual (ISM) and Essential 8
- Red Hat Certified Specialist in OpenShift Administration or equivalent certification, or a willingness to obtain these certifications within the first 3-6 months of employment.
Desirable criteria
- Certifications in Cloud Platforms (e.g., AWS, Azure, Google Cloud), Certified Kubernetes Administrator (CKA), or a willingness to obtain these certifications within the first 3-6 months of employment.
- Experience and knowledge across a breadth of ICT technologies or methodologies is highly desirable, these include:
- Kubernetes
- Ansible
- Helm
- Python & Bash
- CI/CD Pipelines
- Git
- Linux
Job ID:
40078
Published date:
07-04-2025
Summary
Role: Senior SAP Infrastructure Engineer
Location: Canberra, ACT
Estimated Start Date: Tuesday, 01 July 2025
Contract Duration: 12 months (with possible 2x 12-month extensions)
Maximum Working Hours: 40 hours per week
Security Clearance Required: Must be able to obtain Negative Vetting Level 1
Working Arrangements: Onsite, with consideration for Work From Home after 6 weeks (minimum 3 days/week onsite)
About the Role
Infrastructure Engineers implement, manage and retire the infrastructure (including physical, virtual, networking and cloud infrastructure) that supports digital services. The SAP HANA/BASIS Administrator will use their in-depth knowledge of SAP platforms to provide expert advice on the management and maintenance of those platforms. They will be required to ensure the provision and support of the Agency’s SAP platforms, ensuring the security of day-to-day technical operations.
Key Duties and Responsibilities:
- Perform daily system health checks of production and fine tune performance issues prior to business hours
- Initiate in-house tests during system health check, perform troubleshooting and resolve identified issues
- Implement root cause analysis, troubleshooting and resolution of issues impacting SAP landscapes
- Monitor and provide expert advice over SAP Java systems in relation to system capacity and its availability to manage the load
- Monitor database load, activities and take preventive measures to avoid high response times
- Create task cards for activities/issues that require regular intervention by multiple staff members for quick resolution of issues
- Provide assistance during system patching and kernel upgrades
- SAP HANA system administration tasks such as daily health checks, on-demand tasks and upgrades at HANA environment
- Perform table replication SAP landscape Transformation server to allow real time or schedule time data replication
- Monitor and troubleshoot HANA WLM and dashboard applications via system replication
- Change Management and its sub-processes such as assessment of change proposals, Request For Change (RFC) logging and review, assessment & implementation of Emergency Changes, change scheduling, deployment, post implementation review and change closure
- Provide technical assistance in resolving issues related to Business Objects, DQM and Data Services
- Develop detailed cutover checklist and project plan incorporating both technical and operations or business tasks
- Creating and maintaining the Cutover Project Plan as per the cutover standards
- Work with system owners to develop a test scope, prepare for testing and ensure remediation has been completed effectively
- Provide cutover status reporting to project leadership and key stakeholders involved in coordination of legacy shut down activities prior to application activation.
- Monitor and manage systems availability and their load using third party tools such as DCRUM, Dynatrace AppMon, NAM, Watch4Net, Kibana and Grafana
- Work closely with Network Operations team in monitoring the production systems and resolving them on priority basis
- Provide system support and perform technical troubleshooting as needed to ensure 24/7 availability of all systems via incident on call during non-business hours
- Troubleshooting with most of the SAP Business solutions at the agency’s SAP landscape such as CRM, ERP, SRM, S/4HANA, IDM, Fraud Management, BI/BW, BOBJ, BODS, DQM and ESS
- Provide technical assistance in resolving issues related to migration, implementation and post Go-Live activities
- Resolve production incidents lodged via OpenText Service Manager
Essential Technical Skills:
- Experience with multiple SAP Technologies (such as CRM, PSCD, ERP, Java, HANA, etc.)
- Experience with Implementing Early Watch Alert Recommendations
- Experience with SAP ABAP and HANA performance tuning
- Experience with Incident Resolution and Root Cause Analysis
- Knowledge of SAP System Upgrade and associated tasks
- Experience with HANA & DB2 as the database platform for SAP Applications
Qualifications & Experience:
IT infrastructure: Level 3 (SFIA)
Provisions/installs, configures and maintains infrastructure services and components. Monitors, measures and reports on infrastructure load, performance and security events. Identifies operational issues and contributes to their resolution. Carries out agreed operational procedures, including backup/restore, using supplied infrastructure tools and scripts. Carries out agreed system software maintenance tasks. Automates routine system administration tasks to specifications using standard tools and basic scripting.
Programming/software development: Level 2 (SFIA)
Designs, codes, verifies, tests, documents, amends and refactors simple programs/scripts. Applies agreed standards and tools to achieve a well-engineered result. Reviews own work.
Systems installation and removal: Level 3 (SFIA)
Installs or removes hardware and/or software, using supplied installation instructions and tools, including handover to the client. Uses standard procedures and diagnostic tools to test installations, correct problems, and document results. Records details of all components that have been installed and removed. Assists users and follows agreed procedures for further help or escalation. Contributes to the development of installation procedures and standards.
Additional Requirements:
Security Clearance: Candidates must be eligible to obtain a Negative Vetting Level 1 security clearance.
31/01/2025
Job ID:
38163
Published date:
04-12-2024
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