Job Description

Talent Street is looking for an API/Integration Support Analyst for one of our Federal Government clients. 

This contract will be for 12 month contract with 1x 12 month extension.

The API and Integration Support Analyst will join a dynamic fast-paced team. The role will entail: 

• Liaise with and assist the organisation partners to Register and subscribe to API’s – from initial application, through testing and compliance, and into production
• Maintain and configure API’s and applications
• Become familiar with the token-based authentication system to help the partners with authentication problems
• Undertake testing of APIs and the environment as required
• Monitor and report on end-to-end API health, performance, and statistics
• Troubleshoot API and integration issues, and working with external vendors to resolve them
• Work closely with L3 technical and development teams to investigate and resolve complex incidents
• Use strong verbal and written communication skills to deal with technical and business teams up to management level
• Collate, analyse and produce customised reports and dashboards as required in consultation with ICT and business teams
• Raise support tickets with external vendors and follow through to resolution
• Develop and maintain documentation on support processes, policies, and configuration
• Apply best practice ITIL methodology for incident management and service requests
• Exhibit a strong understanding of API and integration technologies, with the ability to quickly grasp new products and adapt to complex mission critical environments
• Undertake support and operations (Development is not required in this role).

To be successful you will have experience with:

• More than 3 years’ experience working with API’s and/or Integration
• Proven experience working in high-pressured environments
• Excellent communication skills and ability to manage competing stakeholder groups
• Experience in a support/operations role
• Need to be Australian citizen with ability to obtain a security clearance in the future.

A bonus but not required:

• Demonstrable experience in administration and configuration of IBM API Connect
• Any exposure to CRM systems such as Salesforce.
• Experience/Knowledge of Mulesoft will be a plus.

If you are available for your next opportunity, please apply online with your updated resume.