Role: Senior SAP Infrastructure Engineer 
Location: Canberra, ACT
Estimated Start Date: Tuesday, 01 July 2025
Contract Duration: 12 months (with possible 2x 12-month extensions)
Maximum Working Hours: 40 hours per week
Security Clearance Required: Must be able to obtain Negative Vetting Level 1
Working Arrangements: Onsite, with consideration for Work From Home after 6 weeks (minimum 3 days/week onsite)

About the Role
Infrastructure Engineers implement, manage and retire the infrastructure (including physical, virtual, networking and cloud infrastructure) that supports digital services. The SAP HANA/BASIS Administrator will use their in-depth knowledge of SAP platforms to provide expert advice on the management and maintenance of those platforms. They will be required to ensure the provision and support of the Agency’s SAP platforms, ensuring the security of day-to-day technical operations.

Key Duties and Responsibilities:
- Perform daily system health checks of production and fine tune performance issues prior to business hours 
- Initiate in-house tests during system health check, perform troubleshooting and resolve identified issues 
- Implement root cause analysis, troubleshooting and resolution of issues impacting SAP landscapes 
- Monitor and provide expert advice over SAP Java systems in relation to system capacity and its availability to manage the load 
- Monitor database load, activities and take preventive measures to avoid high response times 
- Create task cards for activities/issues that require regular intervention by multiple staff members for quick resolution of issues 
- Provide assistance during system patching and kernel upgrades 
- SAP HANA system administration tasks such as daily health checks, on-demand tasks and upgrades at HANA environment 
- Perform table replication SAP landscape Transformation server to allow real time or schedule time data replication 
- Monitor and troubleshoot HANA WLM and dashboard applications via system replication
- Change Management and its sub-processes such as assessment of change proposals, Request For Change (RFC) logging and review, assessment & implementation of Emergency Changes, change scheduling, deployment, post implementation review and change closure 
- Provide technical assistance in resolving issues related to Business Objects, DQM and Data Services 
- Develop detailed cutover checklist and project plan incorporating both technical and operations or business tasks 
- Creating and maintaining the Cutover Project Plan as per the cutover standards 
- Work with system owners to develop a test scope, prepare for testing and ensure remediation has been completed effectively 
- Provide cutover status reporting to project leadership and key stakeholders involved in coordination of legacy shut down activities prior to application activation.
- Monitor and manage systems availability and their load using third party tools such as DCRUM, Dynatrace AppMon, NAM, Watch4Net, Kibana and Grafana 
- Work closely with Network Operations team in monitoring the production systems and resolving them on priority basis 
- Provide system support and perform technical troubleshooting as needed to ensure 24/7 availability of all systems via incident on call during non-business hours 
- Troubleshooting with most of the SAP Business solutions at the agency’s SAP landscape such as CRM, ERP, SRM, S/4HANA, IDM, Fraud Management, BI/BW, BOBJ, BODS, DQM and ESS 
- Provide technical assistance in resolving issues related to migration, implementation and post Go-Live activities 
- Resolve production incidents lodged via OpenText Service Manager

Essential Technical Skills:
- Experience with multiple SAP Technologies (such as CRM, PSCD, ERP, Java, HANA, etc.) 
- Experience with Implementing Early Watch Alert Recommendations 
- Experience with SAP ABAP and HANA performance tuning 
- Experience with Incident Resolution and Root Cause Analysis 
- Knowledge of SAP System Upgrade and associated tasks 
- Experience with HANA & DB2 as the database platform for SAP Applications

Qualifications & Experience:
IT infrastructure: Level 3 (SFIA)
Provisions/installs, configures and maintains infrastructure services and components. Monitors, measures and reports on infrastructure load, performance and security events. Identifies operational issues and contributes to their resolution. Carries out agreed operational procedures, including backup/restore, using supplied infrastructure tools and scripts. Carries out agreed system software maintenance tasks. Automates routine system administration tasks to specifications using standard tools and basic scripting.

Programming/software development: Level 2 (SFIA)
Designs, codes, verifies, tests, documents, amends and refactors simple programs/scripts. Applies agreed standards and tools to achieve a well-engineered result. Reviews own work.

Systems installation and removal: Level 3 (SFIA)
Installs or removes hardware and/or software, using supplied installation instructions and tools, including handover to the client. Uses standard procedures and diagnostic tools to test installations, correct problems, and document results. Records details of all components that have been installed and removed. Assists users and follows agreed procedures for further help or escalation. Contributes to the development of installation procedures and standards.

Additional Requirements:
Security Clearance: Candidates must be eligible to obtain a Negative Vetting Level 1 security clearance.